NETGEAR WiFi Mesh Range Extender (EX5000) – Covers up to 1,000 sq.ft. and 15 Devices with AC1200 Dual Band Wireless Signal Booster & Repeater (up to 1200 Mbps Speed) – Compact Wall Plug Design

Works as Advertised
It was easy to setup and does extend our wifi range so that I can now stream music out to my garage which was not possible prior to getting the range extender.

No customer service
No customer service. When trying to set this up, first problem was it has you go to a website that doesn’t exist. It just kept circling around for you to open your browser and enter the same website. Then when I went to netgear, it had listings of models to set up and it did not list this model. Then it wants you to download a install program which once again didn’t work. Decided to call and the first thing, the automated voice asks if you are over 50 because you could get a discount. I thought, what the heck, lets see what that is. BIG MISTAKE! It was a pitch for a life alert type device and, you can’t get out of it. I kept saying no an all that did was send me to another automated voice saying the will set me up with this thing. Hung up and called back, said no to the over 50 question, still got the same pitch. Called from ou land line and, still got the pitch. Decided to use the chat option. At least they didn’t pitch me. They wanted a picture of what lights were on, on the extender. I was working on my desktop and didn’t want to drag out and plug in my camera so, I told them I could just tell them what lights were on. One green , not a big deal. At that point nothing else was said and my conversation was rejected. Promptly boxed up the extender, processed my return to Amazon and, ordered a different brand, which I had setup in maybe 5 minutes.

Tech support not so good…not an Amazon issue.
While the product seems just fine, I am underwhelmed by tech support. None of this is Amazon’s issue. Amazon did what they were supposed to do. This review may help others resolve technical support concerns.Initially, the product did not work with my existing modem/wireless router. Netgear product information setup basically consists of plug it in, download the app, set it up, and you’ll be fine. No details or explanations or specifics. So I called Netgear tech support, and got to an off-shore call center, where the tech could not resolve the connectivity issue, and told me the ISP router was incompatible with the Netgear extender.Called my ISP, another offshore call center, and they don’t even have Level 2 support, sounded like the tech was using AI to try to resolve the connectivity issue, and they couldn’t resolve it either, despite me asking very specific router setting questions. I suspected the router settings were blocking wireless internet connectivity to the extender and all I had to do was change the router setting to Allow, or unblocked on the router. The ISP said the problem was with the Netgear product.I know enough router stuff to be dangerous, so I searched the internet, found a helpful thread, and successfully added the extender MAC address to the Allowed list (even though it wasn’t specifically blocked) and restarted everything, and successfully got the extender working just fine. The Netgear and ISP support was lacking, you’re basically on your own if you have issues. Or you need to know your own IT tech…The Netgear product seems solid now.

so quick and easy to set up via the app – simple to install, my Foxtel box did not pick it up, so rebooted Foxtel and it picked it up instantly 🙂 the household was good to go in about 10 minutes.

This product is not compatible to Australian power socketsTherefore I will return it

Es fácil de conectar y la coneccion es rápida pero el alcanze es muy poco.