eufy Security eufyCam S3 Pro 3-Cam Kit, Solar Camera Outdoor Wireless, MaxColor Night Vision, 4K Security Camera with Solar Panel, Face Recognition AI, Expandable Local Storage, No Monthly Fee

ZERO customer service and technical support – 1 defective camera in kit
Defective camera and ZERO customer service. I ordered the 4-camera kit with the S3 Pro camera and homebase unit. The kit arrived on July 14th. 1 of the 4 cameras was defective upon removal from the original box it was shipped in. The camera would power on, however it wouldn’t connect with the homebase. I verified it was completely charged, and went through all of the troubleshooting suggestions from the manufacturer. The 1 camera still would not connect to the homebase. The other 3 cameras work flawlessly, have a great picture, and connected directly to the homebase unit without any issues. The quality of the working cameras would have received 5 stars to be honest. However, with 1 of the cameras being completely defective, I attempted to troubleshoot the issue with the manufacturer’s web site. I wasn’t able to get the camera to work, so I tried to contact the manufacturer by telephone. I received a message that said “Our call volume is too high, please use our web site.” I then tried to use the online chat support tool on their website. After messaging with the chat application, they informed me “this is going to require a conversation with our technical support team.” They recommened I send an email to the technical support team. I sent the first email on July 15th. I will say on a positive note, they were initially quick to respond to the email, however it quickly became a massive headache to deal with the manufacturer. Over the course of the next week, I exchanged emails back and forth with their technical support team 10 times! Each time, they would ask for something different. After multiple emails back and forth, they even began requesting the same information I had supplied in the original email communication. The final frustration was the email I received a week later that reads (copied/pasted from their technical support team): Your package will undergo a thorough inspection once it arrives at our facility. This is to ensure that the contents of the package are confirmed and match your return request. Any replacement process will only commence after the inspection is completed and the contents of the package are verified. We strive to process all returns as quickly as possible, and we will keep you updated on the status of your request.I understand the need to resolve a technical issue, however this company is awful. It would have been so much easier and faster for me to have returned the item directly to Amazon and get a new kit sent out. I didn’t feel this was an amazon issue however, it was only a manufacturer defect. Again, I will applaud the quality of the working cameras, the night color vision is excellent. However, if you can’t rely on support and have this much trouble with the company, I definitely would not recommend purchasing from this manufacturer.

Muy buenas cámaras, fácil de instalar. Muy recomendable.

Es un producto bueno, pero es súper caro y creo que, al menos para mí, no te dicen al pie de la letra que necesita la cámara para operar ni sus límites. En primer lugar, esta cámara no funciona sin el HomeBase, el cual te cuesta como otros 3000 pesos, y sólo te ofrece 16 GB de memoria, o sea, nada. Si quieres más almacenamiento tienes que comprar una memoria externa la cual incorporas al HomeBase, lo cual implica otro costo. Aunado a ello, apenas descubrí que la cámara no graba continuamente sino la conectas directamente a una corriente eléctrica, entonces, hay que comprarle un cable para la alimentación, la cámara viene con un cable usb tipo C, pero muy corto. El punto es que es una cámara muy costosa y creo que pude buscar otras de menor precio. Además, la cámara no la puedes cambiar de angulo desde tu celular, si la quieres enfocar otro punto lo tienes que hacer manualmente. Yo la necesitaba básicamente una cámara sin cables que grabara todo el día con una memoria interna, que al menos me durara un mes, que pudiera también enfocarla de diversas maneras desde mi celular, tal vez no existen, pero pensaba que ésta era la indicada. El aparato sin alimentación eléctrica directa graba todo el día, pero por pedazos (la cámara le llama eventos). Invertí mucho en ella y tal vez puede encontrar algo mejor.

Very nice set. Very easy to set up and install. Cameras are very clear and work great. Been up for a week now and not an issue with them. They pick up everything you need to see when they record. Quick delivery, well packaged and up and running in about an hour only cause you need to go up and down the ladder a bunch of times. I highly recommend these so far.