eufy Security Video Smart Lock E330, 3-in-1 Camera+Doorbell+Fingerprint Keyless Entry Door Lock, Smart Built-in Wi-Fi Deadbolt for Front Door, Auto Lock, App Remote Control, Easy Installation

Great product and very good customer service
I ordered the Eufy S330 door lock during Thanksgiving in 2024, as I was closing my home in December and wanted a door lock with video capabilities. The important feature for me was the Auto Lock function that Eufy marketed. After installation, the Auto Lock function was working erratically. It would work sometimes and does not other times. Eufy has feature for this lock where you can set the time from 0 to 3 mins for the door to auto lock. The setting of time lower than 3 mins never worked for the lock. I contacted the customer care and we tried few settings and finally it was determined that there is an issue with lock and they replaced me a new lock. I thought the issue is resolved but the new lock came with new issues and Autolock does not work at all on new device. I contacted the customer care again and asked for the upgraded product as their product did not work as marketed but they offered be the lowered version of a similar featured product. So the situation was, I paid higher for the failed product, and now I am offered a downgraded version of the product with no additional compensation. This was a shock to me. I told them to replace me with same product one more time and now comes another shock. They sent me the used product. It was insane and so unprofessional of Eufy. When I bought the product, I was so excited about it, and I marketed it to a few of my friends and I referred it to one of my friends as well, and I feel so sorry I did that. I would never recommend this product and this company for their customer service. Absolutely disappointed.Update on May 14th 2025:So after my complains, I was sent brand new door lock and after having discussion with customer care we determined that auto lock setting in Eufy app was wrong. Also we found that if the app is used on multiple devices (phone, ipad, etc.) with same user ID and PW, the auto lock setting would not change in all devices automatically if you change it on one device. This was creating issues with auto lock functions. After making above two changes, the au to lock issue is resolved and lock is perfectly working fine. As an appreciation of my findings in of issues in Eufy app, Eufy customer service team offered me a free gift of Eufy Indoor Lamp E10 which is amazing product, I love it.With above updates, I changed title of my review and changed the star rating from 1 to 5. I highly recommend this product.

Easy install but the camera’s motion detection is lacking
I would like to clear right away, my beef is with the camera motion detection. So I’d like to summarize following, not talking about tthe camera: the install was fast and easy; it took exactly 8hrs to charge the battery; fingerprint set up was fast, and the fingerprint reader is spot on and opens door without any lag. The door bell feature is pleasantly nice. It’s loud enough to hear it in another room (although I have good hearing). The quick response feature is great .I like that I can respond with a male voice! The only negative regarding the fingerprint reader is it’s distance from it to the door… Ladies, if you have long nails, you might be either scratching the door or not going to be able to get you finger on the scanner (see the attached photo, my nail is only about 1/4 inches long).Now, let’s talk about the camera.TLTR: Lack of motion detection between the rails, activity zone inconsistent between iOS and Android, no way to capture a few seconds prior to the trigger(see 3rd issue for details).I deduct points for myself for missing the fact that the deep set door jamb is going to block the view on the left hand side. Not a complete deal breaker since I have little to no activity on that side as there’s a high tree growing and thus doesn’t allow for anyone to walk by easily. On the right side I have hand rails that are blocking the entrance to my driveway.1) My issue is that there is no motion detected between the rails! Sensitivity is adjusted to full on that side (see attached screenshot), so it should be picking up any cars coming and going but it doesn’t. I tried to walk on the side of the driveway, and no motion was detected either.I thought maybe the distance to the road vs. the distance to the driveway entrance is too far but both are equal, around 24-27ft. So any monion visible between the rails should be captured (after all, the camera has no problems picking up passing by cars on the road).2) second issue is that on iPhone 14 the activity zone appears differently then on REVVL 5G. On iPhone it appears to be covering the whole road in front of the house, while on REVVL it barely touches it. It appears, after some testing, when the activity zone is set on iPhone it’s most accurate. Why there would be a difference is beyond my understanding. I’m waiting on support to provide some reasonable explanation.3) Third issue is when someone pulls into my driveway, it appears the motion is initially being triggered by the activity zone being set on the road (see #2 issue). So when I watch the playback, it starts way too late, when the car already pulled in, and now I’m clueless who drove onto my driveway. Of course I tested it with my car pulling in and out, and I got the same results. It would help if there was a setting to capture several seconds of video before the trigger (I had it on one of the security cameras a while back).Update:• for issue #2 the tech team advised it’s an issue with REVVL 5G resolution, which will they work on fixing. However, if we didn’t install it on two separate phones, how would we even know the activity zone is dependent on a phone type.• Rain mode: yesterday we had a heavy downpour. The Rain mode was “on”, and it worked as expected. The door beeped a few times, and then locked up. Now, the feature is made so the battery doesn’t get drained by the rain triggering the keypad. It’s all nice until you have to get home while it’s pouring down, and suddenly you cannot use the keypad…I hope I’ll never get to experience that.• the motion alerts are absolutely useless. I tried all sort of combinations, and it’s just not responding well to motion triggers. There are plenty of events that should’ve been captured but there was zero response. The delay in video capture is just awful. One of was talked to the front door, and back, and the camera was able to capture person walking away only… Thanks, I guess?!• phone notifications are absolutely useless. I do not understand why when I open the app I start seeing me events (and thus getting alerts) but when the app is running in the background no new events are being captured.Sadly, this product is not working for me, and I am returning it.

I’ve been using this smart door lock with a built-in doorbell for a few weeks now, and it’s been a game-changer for home security and convenience. The installation was relatively easy with the help of the step-by-step app instructions, and the lock integrates smoothly with my smart home system. I love the ability to lock and unlock the door remotely, grant temporary access to guests, and receive instant notifications when someone rings the doorbell or enters. The camera quality is sharp, even at night, and the two-way audio is clear for communicating with visitors. Battery life has been solid so far, and the build quality feels sturdy and premium. Overall, it’s a feature-packed, reliable upgrade that adds both peace of mind and modern functionality to the front door.

Excelente. Llego en perfectas condiciones y en el tiempo prometido.Funciona de maravilla, es un gran dispositivo para cuidar la seguridad de tu hogar y es muy cómodo no tener que preocuparse por las llaves cuando sales. Lo recomiendo ampliamente.