Gryphon AX – Ultra-Fast Mesh WiFi 6 Parental Control Router – Advanced Content Filters and Next-Gen Firewall – 4.3 Gbps Across 3,000 sq. ft. per Router for Multi-Device Households

Great customer support
Gryphon AX is an outstanding mesh router and the premium protection service is terrific, but honestly the best thing about Gryphon is the customer support. If you have a question or an issue, you actually interact with someone who will respond to you and follow up to make sure everything is good to go. It’s the polar opposite of what most companies do, and it’s why I’ve purchased four Gryphon AXs for myself and family.

Get this instead of Gryphon tower and / or guardians
We bought a Gryphon Tower in 2020, and our wifi coverage has been awful in the house. To try to “improve” this, we bought 3 Gryphon mesh guardian units in 2022 and 2023. I don’t think they did much to help, but maybe the placebo effect made me feel a bit better. I don’t know why Gryphon still sells either of those products, as they are old technology with poor signal and very low speeds. The Tower and Guardians in our house would periodically drop wifi speeds from the 200 Mb+ we get from cable down to 5 Mbps, sometimes less. Websites wouldn’t load, lots of frustration in the family.We just purchased and setup a Gryphon AX Wifi6 and removed the Tower and Guardians. The AX covers the entire house at speeds near our Internet Service Provider’s wired speed. It’s a huge improvement. It ACTUALLY WORKS now.Installation was a pain, because we were upgrading from older gryphon units. I had to remove the tower and guardians from my gryphon account, then setup the AX in the app on my phone. Pro Tip – Gryphon prints the QR code so small that we couldn’t scan it with my phone (which has an excellent camera). Instead, we took a picture of the QR code on another phone, zoomed in to increase it’s size, and then used my phone to scan the QR code off the other phone’s screen. Really, they ought to just print the label larger, but oh well. Once it was setup in the app, everything was relatively simple to configure if you know how to find MAC addresses on all the devices that connect to the internet in your house… It would be much nicer if Gryphon could tell if a device is a computer, ipad, phone, etc, but it can’t, so you have to look up MAC addresses and match them to all the “unknown devices” in the Gryphon app.Tech support was nonexistent. Tried chat and phone call, no response, no call back.

The router has an easy setup with good tech support. The profile setup for children were easy to setup bedtimes, content restrictions, and maximum daily screen times. I did have to use their tech support a couple times to sort out odd quirks I had with the Android app and screen time scheduling. We are currently working with their support to sort out a recent firmware update which maybe causing reduced performance. Not definitive as this could also be my Internet provider too.

Review Update: Shortly after my initial review a representative of Gryphon reached out to me and setup a phone call to discuss the issues I experienced. Not once during this call, nor subsequent calls, did they even hint at changing my review – which I was expecting them to do. Because they didn’t push a review update, I took my time re-reviewing the product and here is my update.The unit I received did not want to register with my account, I couldn’t explain why however the team at Gryphon manually added the device to my account and it started working correctly shortly after (it did take them some time to figure it out).Once working, I will admit their software is quite enjoyable. I am using it as a secondary network and adding devices now and then to test it’s functionality and comparisons between networks. As far as features vs other routers is concerned, this one is definitely more robust for safety and security. You don’t need to understand much about networking, yet you can still keep your family safer. With the built in school level configuration for kids, takes the guess work out of what you need to block for their age ranges. The malware detection, I tested by going to some shady sites and confirmed it does work – and it works fast! User profiles are easy to configure, adding devices specifically to each profile allows you to not worry about who’s doing what. The app notifications when someone wants on the network is a great feature that I haven’t seen in many other products.The speed difference is actually noticeable in some situations where large amounts of loadings are happening on a page or service. Doing a speed test between other networks, with comparable ratings, shows it to be roughly the same speed (slightly higher but negligible). The signal strength is strong though, strong enough to get service several houses down the street when outside.Currently the only issue I have is that from time to time it seems to drop packets, or lose connectivity – I can’t confirm if it’s 100% the device or the external provider. I’m leaning towards the device, but I cannot confirm.I was really hoping to give this a deep, in-depth review. Unfortunately, a couple months of trying – I could not get this device to work. While it’s a great concept, even a good looking product with big promises – there was no delivery. There is no way to connect to the device and trouble shoot or configure it. The mobile app is the only means of setup – unfortunately once it throws an error there is no way to get useful support, no explanation for why it won’t work, no faq and no troubleshooting steps. Simply, it won’t work.Could this be due to my network setup? Sure.. however, connecting it directly to my router, bypassing everything else in the network – it still doesn’t function.Hopefully they learn from all of the reviews on here and introduce a web based configuration tool so that we can connect from a desktop and figure out what’s wrong/setup the device.