dreame L10s Ultra Robot Vacuum and Mop Combo, Auto Mop Cleaning and Drying, Self-Refilling and Self-Emptying Base for 60 Days of Cleaning, 5300Pa Suction and AI Navigation, Compatible with Alexa

Glad I Bought This
UPDATE:Changing from 2 to 5 stars…The cons identified were true at the time they were written.*The charging issue was resolved by adjusting the cleaning settings from the highest intensity down to an everyday setting. Running vacuum and mop in the same cycle still requires a charge midway through, but it now finishes in 5-6 hours instead of over 12.*The parakeet seed issue was due to a clog in the dust collection system. It wasn’t easy to identify, but once that was corrected, it handled this not perfectly but dramatically better.*Resolving the clog made it feasible to use the mopping feature, and it works nicely.*I still don’t love the app, but I’m accustomed to it now.Since the functional issues have been worked out, I’ve been very satisfied with the quality of cleaning and overall performance of the robot. It cleans nicely, navigates furniture easily, and saves me a ton of time.~~~~~~~~~~~~~~~~~~~I really really wanted to like this vacuum. And it’s adequate, but it’s not quite as good as I’d hoped. Pros:*It navigates corners and edges well.*It gets in close to the baseboards.*The dust collector has a high capacity, so it doesn’t require emptying very often.*Setting up the floor plan and cleaning zones on the app is pretty easy.*The camera and voice features are really entertaining (especially when the kiddos aren’t expecting it).Cons:*It does not clean very far on a single charge. One of the reasons we got this model was its rating for larger homes. However, it has to charge three times to do approximately 1,500 square feet. It starts working at 8:15am and doesn’t get finished until about 9:00pm. This is just for vacuuming – we don’t even get to use the mopping feature because the vacuuming process takes so long.*We have a messy parakeet that leaves little seed shells all over the floor around his cage. This vacuum simply cannot handle those – it spins them around in the brush a couple times and then just keeps pushing/dragging them around the rest of the house. I end up having to sweep up a trail of tiny seed pods that the vacuum drags all over the house. (On the upside, i can always find the thing by following the trail of seeds.)*I don’t even get to use the mopping feature. (It seemed to work well the one time I did – on a separate schedule in just a few parts of the house.) It is an option to run cleaning and mopping in the same pass, but because of the aforementioned bird situation, I don’t want to deal with it dragging wet seeds all over the place. Dry seeds are frustrating enough.*Setting up the cleaning schedules in the app is kind of complicated and not very intuitive.Like I said, I really wanted to like this vacuum. It is replacing a Neato that had a good long run (and cleaned my whole house in about six hours with a 45-minute charge halfway through), but it’s just been a bit of a letdown. I’d return it if I could, but I’ve had it too long. It’s adequate and better than nothing, and I’m going to make do because I spent the money on it, but I wouldn’t buy it again if I had it to do over.

Was Great Until It Stopped Working
Loved this robot vac for the first 4 months, but then the vacuum stopped working (no suction motor sound) and the robot would leave curled piles of debris over all the rugs. Thoroughly cleaned unit, replaced air filter with brand new one, but nothing worked. Contacted the company and went through their many steps of troubleshooting, and eventually they agreed there was an issue and requested me to send it to their service center in Plano, Texas, using UPS.I sent it off and UPS indicated it was delivered on 5/16. For over 3 weeks every few days I was in communication with Dreame through email asking them why their repair status website was not showing receipt of the unit for repair when UPS showed it as being delivered.On June 7th I got an email from Dreame indicating they had found the unit and would complete the repair in 5 – 7 working days.After waiting 8 business days with no additional repair status update on their website nor through email, I again emailed them to ask why there had been no status update. They replied back informing me that “Due to the relocation of the repair center, the repair has been temporarily suspended. It is anticipated that the repair will commence in about two weeks.”I replied letting them know that this was unacceptable as they had my unit for well over a month and I had been without the use of it for 2 months, and that I was requesting a full refund. The rep then replied how sorry they are and that he would send my request to the relevant department. That was 3 days ago and no reply from them so far.This whole inability to repair mess is really a shame as I loved the robot vac when it worked. I’m guessing they have become overwhelmed with the number of repairs and have fallen far behind, but they should not make their customers suffer for their lack of ability to repair their units. That’s how a new company tanks its reputation.Dreame should either send out a new unit or refund the purchase price if they are unable to repair warrantable items in a timely manner. They owe it to the customers who took a chance on them.One last thing,,,When I went to add a comment regarding their most recent notification of temporarily suspending the repair to my review of the L10s Ultra Robot Vacuum on Dreame’s website today, I was not able to locate it, nor many of the other 1 star reviews I had previously liked. The review count at the top of the page shows 62 reviews, but in the review section towards the bottom of the page, they indicate only 16. Perhaps their ratings system is as broken as their repair system. Perhaps.***UPDATE*** Received an email yesterday from Dreame saying that since it has been over 30 days since I purchased the unit, they will not provide a refund. This is not a company that cares about serving their customers. I regret giving them my business, but have certainly learned my lesson.***UPDATE 2*** The day after this review I posted on Amazon went up, a new Dream Customer Support Representative named Andy emailed me to say “I am sorry for the inconvenience of your unpleasant experience on Amazon” and included a link to my review directly below. He went on to say he was sorry for the delay in repairing my vacuum and had spoken to a manager who,had agreed with his proposal that they send me a replacement unit instead of repairing mine. He then asked if that was okay for me.I replied asking if this would be a new unit because I did not want a refurbished nor a used unit sent, to which he replied:“We will check all our devices undergo a thorough inspection before shipment to ensure they meet our quality standards. Please rest assured that I will send you a new product.”I also asked for confirmation that this replacement would have the full new product warranty included, to which he replied “If the machine has a non-human performance failure during use the replacement will have a year warranty, hope you can understand.” I took that to mean that it would have the full new product warranty.I received the replacement unit yesterday. When I came to unbox it this morning, after opening the outer shipping box, I noticed that the inner product box appears to have been previously opened and taped over as there is white paper showing where the black paper was removed as it would have stuck to the tape used to seal the box. There was also a piece of cardboard or dried plant matter stuck under the tape on one side. At that point I decided to not open the inner product box. Please see attached pictures which clearly show the box as having previously been opened and taped over again.So my major disappointment with this company continues. I have emailed Andy explaining what I found when attempting to open the obviously not new unit I was sent; and have asked for them to send out a truly new replacement and arrange to pick up the used one they tried to pawn off on me.***UPDATE 3*** After going back and forth with the Dreame CSR through email regarding the new robot vacuum they sent appearing to have been opened, they kept insisting that it was a new unit and requested that I open it and if I had any reservations still that it was used they would then accept a return. So I opened the box and inspected the contents and it did indeed appear to be unused as I could find no signs of that it had previously been in operation.The first few weeks of usage were rough as the unit constantly got stuck somewhere the previous unit had not and it failed to complete a scheduled cleaning. So I again contacted Dreame through email and informed them of the situation. They asked me to check a few things, reset the unit, and perform a sensor cleaning. After performing these steps the unit was finally able to complete a scheduled cleaning and has been working as expected up until 2 nights ago when it again got stuck somewhere it hadn’t before. I’ve again cleaned the sensors and will see if it is again able to complete the cleaning scheduled for tonight.

Excelente producto, llevo mucho tiempo usandolo y funciona de maravilla, lo volvería a comprar

El robot aspira, barre y trapea al mismo tiempo, en mi casa hay cerámicas y porcelanas, ambos los deja impecables de limpios y brillantes, sin manchas o huellas de ruedas. Se puede “mapear” la casa por nombre de habitación y planta alta, baja etc. Compré un robot y al ver su eficiencia Compré otro para tener uno en planta baja y otro en planta alta ya que tenía que subirlo y bajarlo. Se puede controlar a distancia y supervisar por el mapa o encender la cámara. Lo recomiendo ampliamente.