Shark AV2310AE Matrix Self-Emptying Robot Vacuum with No Spots Missed on Carpets and Hard Floors, Precision Home Mapping, Perfect for Pet Hair, Bagless, 45-Day Capacity Base, Wi-Fi Black/Brass

Exceeds expectations
I did a ton of research before buying a robo vac. This is perfect and I can’t understand how or why any additional technology would be needed or why I’d want to pay more for it. This vacuum gets the house so clean and the self empty is absolutely necessary so you don’t have to worry about it not getting a full cleaning in because it gets too full. It just goes to the base, empties itself and then goes back to its last location. My biggest concerns in buying one of these were a vacuum that constantly got stuck on things and a vacuum that missed cleaning areas if furniture was in a slightly different location. This vac is fantastic, cleans every inch of my home, transitions from hardwood to carpet with no problems and I’m amazed at the areas it fits itself into so it can clean. It gets under my dish washer and fridge, transitions on and off my marble near the fireplace and handles our welcome mats without issue. It also seems to have a certain level of intelligence where it has gotten more confident in certain areas of my home. Set up and mapping was so simple. Another cool feature is that you can update your map at any time to add different rooms or change dimensions. For example I have an open kitchen/family room. At first I labeled that area as 1 room. I then edited and created 2 rooms so that I can select just one of those areas if I want to get an individual area cleaned at any given time.Let me address some of the negatives I read in reviews. Noise- not too noisy, when emptying it’s a little loud for about 6 seconds, no big deal. Battery life- no problem for me. I can spot clean any time I want. I have it scheduled to do a full clean at 12:00am every night. As a result it doesn’t matter if it stops to charge in between cleanings. App limitations- not a problem for me, I prefer the simplicity. You can on demand have it clean one room or multiple rooms with the touch of a button. You can have it spot clean an area by touching the area on the map. Scheduled cleaning- only lets you schedule all rooms, you can’t schedule just 1 room. Not a problem. I select rooms as needed throughout the day, for example if kids were messy at lunch I select kitchen. But I like that it cleans my entire first floor every night. Also while it’s cleaning you can alternate the power which is nice. Bin storage- some people say it won’t last 45 days, I’m not gross enough to let it sit for 45 days. But there is more than enough space to not worry about it overfilling if I’m on vacation for a while. Otherwise we tend to empty it every couple days because we love seeing how much dirt it collected lol.In review, this is the best product at the best value. Anything more expensive isn’t needed because this gets the job done (amazing cleaning without getting stuck on things). Anything cheaper I wouldn’t have confidence in cleaning power/navigating. I rarely leave Amazon reviews but based on all the research I did I felt I should pass this info along to all of you.

Terrible robot vacuum and terrible customer service
My first robot worked fine, although it was acting very stupidly in some cases. The app is also very lacking in features. But these are not the main issues, although they are negatives.After 2 months, the device stopped functioning, sending codes and messages to my cellphone about the cliff detector not functioning.After spending one hour on the phone, tech support decided to send me a new robot free of charge. This one did not come with the docking station but… it was a different model, and I could not reuse the parts from the original one as told.I called again and they sent me a new robot, this time the right model. But: this one started giving me the exact same error message.I called again (3rd time) and this time they told me they would send me a new robot + docking station. They had me pay for shipping. They also sent me an email with a link to print the shipping labels, at my demand.Three weeks have passed, the new robot and docking station still did not show up. So, I called, and I was told that the new items would not be sent until the other ones were sent back to them. Which is something they never told me. Let me repeat: they never told me they would only send me a new one if the previous THREE robots were not sent to them.At the end of this 4th call, I made it clear that I was never going to do business with Shark ever again. I told the customer support person that I was going to throw it all in the trash: three robots and one docking station, and that I never wanted to do business with them ever again.I am not mad at the customer support people, by the way, although they failed to tell me I needed to ship the 3 other robots first. I did customer service for a crappy product in the past and, oh my, did it teach me patience in the face of utter disrespect.I am mad at Shark for having such a crappy product and not handling the issues properly in the backend.Do not buy any of their products.

Horrible seller. Sent me a used product. Dirt, hair, and even rocks in it. Package was open. Product didn’t work.