ULTRALOQ U-Bolt Pro WiFi Smart Lock with Door Sensor, 8-in-1 Keyless Entry Door Lock with Fingerprint ID, App Remote Control, Built-in WiFi Keypad Deadbolt, Auto Unlock, IP65 Waterproof, Easy Install

Superb Customer Service
Let me take a moment to give a real review for anyone on the fence about buying this product or similar. After a prior smart lock (not this one) left me locked out my home in the freezing cold having to decide whether it would be cheaper to pay the locksmith quote of $200 or just break the door or one of my windows—I looked around in depth for my next lock, vowing never to be locked out again. This ULTRALOQ U-Bolt Pro lock is where all of the extensive research and reading of reviews led me. I ordered it primarily for a couple of features that were upgrades to my previous lock–first and foremost the USB where you can charge the lock from outside in the event the battery ever runs out while you’re outside of the home. Secondly, I really wanted the auto unlock feature through the app/phone as you approach the door. It was easily to install, and for those who’ve installed locks before, it’s the standard quick installation–nothing complicated or unique. While everything worked well and was easy to set up, I initially had an issue with the auto unlock feature not working as anticipated. (which again, was one of the main reasons I purchased this lock). Let me tell you, this company’s customer service is through the roof top tier excellent. Unhappy about my feature not working–I vented and made a post in the community forum on their website, not even asking for anything, just venting. Well, they quickly responded and were suddenly emailing me really wanting to help resolve the issue for me. Ultimately, they sent me a replacement part, which did require uninstalling the previous part to install the new part—but I could appreciate that they were being proactive and checking in on me every step of the way. (and again, the installation was so easy in the first place that it wasn’t too involved to replace.) Well let me just say, that did the trick and I am now consistently enjoying arriving to the home where the door has already unlocked for my approach. Great product, with a great team behind it. Initially I was going to give 4 stars for having the snafoo and needing to replace the part, but I think superior customer service to resolve an issue for a customer should be worth all 5 stars as well! (Bizzare things happen with all products sometimes, it’s how a manufacturer responds that is remembered most)

Does everything I expected it to do.
I’m writing this review a few hours after installation. The device works great and installation was straight forward. I did have some problems due to my door/door frame being old and having several modifications over the years. This resulted in a small mismatch where the bolt engages the door frame strike plate. The bolt had a slight drag/rub against the strike plate. Even with that initial problem, everything worked fine, but the app would indicate a “jam” when the lock changed from unlocked to locked. I could have ignored the “jam” warning but managed to fix the problem by filing the strike plate hole a little larger, so the bolt wouldn’t drag along the strike plate hole.I live alone and wanted to be able to unlock my door remotely in the event of a medical emergency. I can now lock/unlock my door from my cell phone.My initial experience with the fingerprint reader is a 100% read accuracy. The pin code pad is flawless. The auto lock on/off feature is nice. And the phone app works well for me. I don’t expect the mechanical key to see much use, but it’s nice to have it as a back-up if all else fails.

Entrega muito rápida! Recomendo

After doing a fair bit of research, i decided to go with ULTRALOQ for my smart lock.Installation was easy, but i faced some issues with my lock after installing. I emailed support and they were very helpful. They offered to send me a new unit, which helped to solve my problem!Highly recommended and it is value for money.

Tengo ya dos años con la cerradura, me ha funcionado muy bien, el modo de autoabrir me funciona muy bien y es muy cómodo (hasta el momento es el único producto que he encontrado con esta característica), solo hay que asegurarse de permitir la aplicación para que se ejecute en el fondo en el teléfono, una vez hecho, funciona sin problemas.La opción de usar la huella para abrir permite configurar el modo de auto-cerrar activado, así siempre que salimos estamos seguros que se ha cerrado, y es muy fácil volver a abrir si no traemos el teléfono.El registro de entradas y salidas me permite saber a que horas regresan mis hijos cuando salen…El único problema lo tuve hace unos días, donde el motor dejo de funcionar, contacte al soporte técnico, y pese a que el producto estaba fuera de garantía, me ofrecieron cambiarlo, lo cual es extraordinario, afortunadamente el sistema volvió a funcionar bien después de dejarlo un dia sin bateria, asi que no fue necesario hacer el cambio, pero me dejaron muy tranquilo en caso de que surja otro problema.Me gusta el producto, me permite entrar fácilmente cuando llego, nada de llaves ni necesidad de batallar con las cosas que cargo, la puerta se abre sola.———————–I have 2 years with this lock, it has worked without problem, the auto unlock mode has worked fine, and is really handy (so far this is the only product I have found with this feature), it is just matter to be sure that the mobile phone is set to allow the application to work in the background, once that is done, it works flawlessThe fingerprint option let me to configure the auto lock mode so we are confident the house is locked and it is very simple to unlock it if we do not carry the mobile.The log has given me the possibility to know when my kids come home, when they go out…A few days ago I had a problem, the lock motor stop working, the technical support was really quick and responsive, and even if the product was out of the guarantee period they offered to replace it, that is extraordinary. Fortunately, the system was working again after I let it 24 hours without battery, so the exchange was not needed, but my experience with the technical support returned me back the confidence on the product for any future failure.So far, I love it, very handy, now I can enter when I return home without any effort, I do not need to worry if I have my hands loaded, there is no need to use a key or dial a code, the door unlocks itself!